Why am I not recieving replies to my emails?
Recently, we have noticed more and more email inquiries are repeatedly sending us double up emails suggesting we are not responding. We almost always respond within 24 hours and there have been occasions that we have responded multiple times but still customers say that there is still no reply from us...even after they check their Junk Mail.
Almost 100% of these issues are from Gmail or Hotmail addresses . Please search for information regarding missing emails, it would appear to be a common occurrence of either emails going missing from your inbox or not arriving at all. We cannot be expected to continue to spend resources repeatedly answering emails when it is your duty to figure out why your email provider is not functioning as expected. If we are the only company appears to not be responding, then please let us know. Thanks for understanding.
Can I place an Additional Orders for friends and family through my Account?
Yes you can. Just sign-in and place additional orders as you normally order. You can even place those additional orders in the name of the recipient. Using a different name on an order won't effect the details on your account, we would actually prefer you use different names on additional orders as this makes it simpler for us (Using your name on 2 different orders being delivered on the same day means we then have orders going to 2 different delivery addresses with the same name on them).
How do I request a Late Order?
If you wish to request a late order you MUST contact us directly via email@example.com or via our Get In Touch page as soon as possible after cut off time. DO NOT place an order for the following Saturday delivery date until we have confirmed it is OK to place a late order and DO NOT leave a late order request in the order Delivery Driver Notes. Delivery Notes are for delivery drivers and are only seen on delivery day and have nothing to do with your order (and will not be seen by anyone until just prior to delivery).
The Cut-Off time for Orders is strictly 10:00am Wednesdays prior to next Sunday delivery. For the moment, we cannot always accommodate late orders so it is important to set yourself reminders. By default, we have set up an email reminder for you to order 24 hours prior to the cut off time. You an easily manage this reminder from your Account page by turning it ON or OFF as you need it.
I forgot to apply the First Order discount. Can I apply it after I have already placed my order?
No, this is not how discounts work. Please understand that the First Order discount is available to anyone and everyone (even those that don't need it) and is designed to help an undecided customer place their first order without financial concern. This discount generally means we do not profit from the average first order but we are happy to make it available because we are confident you will return again.
Apply code [ FIRST ] when placing your first order.
Note: Those caught attempting to exploit this offer more than once will have your I.P. banned and account closed.
Can My Goodness Organics deliver to NDIS customers?
Yes we can. We have catered for many happy NDIS customers. Send us an inquiry to firstname.lastname@example.org or send us a message through our Get In Touch page. We can discuss your needs and help you organise the best way to manage your orders.
Information for self managed NDIS clients and Plan Managers: All sales receipts generated by our website www.mygoodnessorganics.com.au are paid in full. Where self managed NDIS funding is concerned, the cost break down of the total amount on each receipt is 30% Produce and 70% Meal Preparation and Delivery. Let us know if you would like this information emailed by our company Director to your Plan Manager as further confirmation.
I'm a Ruggedly Handsome and Manly Man, will something happen to me if I eat your food?
Yes, You will stand a much better chance of out living your wife!
Are your meals suitable for Pregnant or Breastfeeding Women?
Absolutely they are! Given that our entire menu is free from dairy products and processed meats we immediately eliminate a big area of concern. We do not use raw egg in any of our sauces or include raw egg products. We also avoid the use of risky sprout products such as Mung Bean sprouts.
We do recommend that you ensure any meat protein containing dishes are thoroughly heated through till piping hot as a precaution. Our meals contain a wonderful balance of all our essential nutrients, fatty acids and protein to help you both stay super healthy and energised along the journey. Breastfeeding mumma's are very much welcomed.
How many people does a Portion Feed?
All of our portions are designed for one adult and are large enough to satisfy unlike other companies.
How do I heat my meals?
All meals that require heating will arrive in fully compostable and biodegradable containers which can be placed straight in your oven OR microwave depending on your personal preference.
Our dinner containers are fully heat stable up till 230 degrees celcius. We provide heating options and instructions on every meal label that are easy to follow.There are some meals that are suitable to be heated on your stovetop also.
For frozen meals we recommend pulling your meal out the day or night prior to consuming and placing it in the refrigerator to thaw over a 12-24 hour period.
If you forget to do so, you can rapidly thaw in the microwave OR place straight in the oven from frozen however you will need to allow for extra heating time if you do so.
With all our meals, there is no preparation required, simply heat, eat and enjoy :)
How do I order when I have dietary requirements?
We pride ourselves at being able to accomodate the vast majority of dietary preferences (with plenty of panache I might add). To keep things simple, look for the Dietary Filters on our Menu pages.
Selecting one (or more) of these filters will mean that only items that qualify for your preferences will be displayed. Be mindful not select too many filters together as this will limit the number of items that qualify for all filters you have selected (e.g. Selecting both Paleo and Vegan filters together is not very practical). Not having anything selected will display the entire menu. Clicking on each menu item will also display the Dietary qualification and also show you all the ingredients used.
What happened to the Recurring Order option?
The technology that went into Recurring payments was frankly expensive and quite complex when applied to such and involved website like My Goodness Organics. We have found that more customers over time are choosing to amend their orders each week to keep things interesting and this means less where using the Recurring option, so we have decided to remove this option for now.
That said, since we have re-introduced Meals Plans back to our Menu there are signs that a Recurring option may be re-visited some time in the future so be sure to let us know if this is something you would like to see again via our Get In Touch page.
How do I place my Order?
When you first arrive at the Menu page, by default you will be viewing our entire Menu in the Newest First category (unless you have chosen the Meal Plans button on the home page). You will see other categories such as Meal Plans, Specials Pantry, Dinners, Light Meals, Snacks & Desserts and more. Selecting 'Dinners' will just display all our dinners, selecting 'Meal Plans' will just display all the meal plans...and so on.
You can also use the Dietary Filter to customise viewing the menu further, selecting 'Vegan' will mean the menu only displays items that qualify as Vegan (tip: you can select more than 1 Dietary Filter at a time, e.g you might be Paleo & Pescetarian).
Use the + or - buttons to control which items are in your shopping cart.
Use the 'Consume by' days as a reference, you can to plan your meals for the week using the Dinners and Light Meals categories. Clicking on an item will expand it's view and offer you a description and ingredients. Once you are happy with your choices select "Create Your Order" and follow the prompts on the screen and fill out your details and select your delivery day.
Customers already with an account can just Login and begin ordering, all your details are remembered from your previous order.
Unsuccessful delivery Post Codes can choose to leave us an "Expression of Interest" so we can keep an eye out for popular new delivery areas. When we begin deliveries in your area, we will send you an email and let you know.
When does My Goodness Organics get delivered?
We deliver every Saturday afternoon between 1pm-9pm. Most deliveries happen well prior to 8pm though for you early birds. Regular customers will find their delivery often arrives around the same approximate 2 hour time frame each week. Please be advised though that our deliveries are different EVERY Saturday and occasionally we may need to alter this time frame you are used to (but always between 1pm-9pm). Your Delivery Driver will still send you a text message when they are within the hour of delivery no matter what happens. When placing your order you will be able to select which Saturday you want delivery (Note: Pick Up is not an option we offer at this time).
What happens if I need to Cancel my Order?
We understand that sometimes situations arise that affect your plans. Simply contact us via email or via our get in touch page immediately. Please understand that depending on how much prior notice we get, there is a good chance we have already begun preparing your order or in some case completely prepared your order so the maximum refund you can receive is 50% of your total invoice. Note: We will not accept cancellation requests beyond Friday 4pm.
Can I have my meals delivered at a particular time on Saturday?
Delivery is between 1pm-9pm on Saturday. We cannot offer a precise delivery time as our deliveries are completely different every week. Over time you will find that your deliveries will mostly arrive within a 2 hour time frame each week with occasional variations. We will send you a text message when your friendly driver is within an hour of delivery.
Which areas does My Goodness Organics deliver to?
We deliver to all Melbourne Metropolitan and quite few populated Greater Metro areas. The simplest way to find out if we deliver to you is to use our Delivery Post Code search on our Home page footer. Unsuccessful post codes will still have the opportunity to leave an "Expression of Interest" to help us keep an eye out for popular new delivery areas. Every vote counts in your post code so as soon as we begin deliveries in your area we will notify you via email.
How much are Delivery fees?
Delivery to all Melbourne Metropolitan areas is $17 per delivery and Greater Metro areas are $22 per delivery. The size of your order will not alter this fee. Several of our competitors say they offer free delivery but we can assure you deliveries are never free, they have just decided to cut costs elsewhere without being transparent about where they absorb it, usually in place of product integrity and quality.
I need to change the email address associated with my account?
Your MGO account is tethered to your email address for security so it requires admin to change it. Send us a request via the Get In Touch page and we will be happy to help.
Can I pick up my order?
Sorry but at this time we do not offer 'Pick Up' as an option.
Do you accomodate Nut Allergies?
At this time, many of our meals, snacks and smoothies do contain nuts and where nuts do feature on a dish, they cannot be removed and are not served on the side.
Those meals that do not include nuts in the ingredients list may still contain traces of nuts and it is up to the individual to determine their own level of risk.
We do not take liability for nut allergies. Please ensure you read the ingredients list for each meal thoroughly before purchasing and please understand that we do not modify meals to remove nuts.
If you have a strong reaction or risk of anaphylaxis, we do NOT recommend ordering with us.
Are your meals designed for Weight Loss?
We are not advocates for calorie counting and do not promote low calorie meals because this is just marketing spin left over from the 1950's proven to be not worth the worry and energy.
Our preference is for high quality fats, proteins and minimal amounts of high quality carbs such as sweet potato, quinoa, buckwheat and fruit.
Although our meals are not specifically designed with weight loss in mind, majority of our customers experience weight loss naturally due to the low carbohydrate nature of our meals and high level of nutritional density promoting the body's ability to burn fat and keep it off.
Expect to have higher levels of energy, less brain fog, a happier tummy and more regular bowel movements as well as a stronger immune system and clearer skin. Just some of the awesome side effects of being nourished by us :)
Do you cater for Fructose Intolerances?
We don't currently have a wide range of fructose friendly meals however we are definitely looking to expand the range over time. Most of our savoury meals do contain onion, garlic or both and we cannot modify meals to suit individual needs.
Keep trying the 'Fructose Friendly' dietary filter on our Menu page to reveal your growing selection & stay tuned via our newsletter for updates!
Please be aware that 'Fructose Friendly' does not mean there is no fructose in that item however they will be low fructose. Please use your discretion when reading the ingredients lists to determine if it will be suitable for your needs.
Are Your Meals Low Salt?
While salt recommendations vary between individuals based on age, gender, physical activity, and health conditions, current data supports a daily intake of around 3000 milligrams of sodium, or 2 teaspoons of salt, per day for a healthy adult.
Foods that have 140 milligrams or less of sodium in one serving are considered low-sodium products. We have a significant number of low salt meals on our menu that come in around that 140mg mark.
Regular table salt is heavily processed, generally devoid of trace minerals, and commonly contains undesirable additives such as anti-caking agents like sodium silicoaluminate or sodium ferrocyanide. Therefore it is NOT something we use in our kitchen. We prefer instead to use high-quality natural salts such as Pink Himalayan, Celtic or Sea Salt. Salt restriction for the general population is an unnecessary concern IF they are avoiding table salt. We do understand though that for some people following medical advice, this may be necessary for them.
How are your meals Packaged?
Making sure our meal delivery packaging is biodegradable and environmentally friendly wherever possible is super important to us. In our eyes being a conscious consumer is an obligation for everyone, us included.
We are very conscious about the use of plastics to store our meals and make every endeavour to do away with single-use plastics wherever possible. This is an ongoing and always evolving process as we continue to keep our eyes out for better packaging solutions to incorporate.
Currently, 80% of our packaging is 100% compostable and biodegradable, the remainder is recyclable.
5% of the recyclable packaging is BPA Free single-use plastic (our soup pouches). Presently a viable alternative does not exist that we are happy with. Our Soup Pouches once washed and dry can be dropped off at your local Red Cycling depot along with the items mentioned below.
All of our meals which require heating are served in containers made from sugar cane bagasse and are fully compostable and biodegradable. Simply tear them up and place them in your compost bin with your veggie scraps or dispose of them in your green waste bin if you live in a council that permits.
The lids on our sugar cane bagasse salad containers are recyclable PET Plastic. Please note that using sugar cane lids on our salads is not appropriate, they do not provide an adequate seal and airtight environment. We have tested this extensively.
Please note that sugar cane bagasse is NOT recyclable. Unfortunately either it is recyclable OR compostable - it cannot be both and we cannot possibly please everyone, although we do try. Compostable packaging is our preference. If you don't have access to composting facilities, we're sorry. Please petition your local council to provide you with a composting service.
It's worth noting here that we will never use MAP Packaging (Modified Air Packaging) for our meals due to the reasons outlined in our blog here. All MAP Packaging incorporates plastic single-use films.
Our clear cups are made from Ingeo PLA, a bioplastic produced from corn and are also 100% compostable in an industrial facility. They look and feel like regular plastic but they are made from plant matter! If you don't live in a council that collects food waste for industrial composting, please contact your council and ask if they recycle bioplastics before placing them in the recycling stream.
Our smoothies and juices are served in glass jars which are fully recyclable by placing in your own recycling bins. Please note that although we did take back used jars for recycling for over 2 years, it's not something we now offer. The 're-use' feel good factor was great at first but we ran the numbers and the energy we consumed sanitising the jars on our smaller scale was significantly more than your local recycling plant would use to re-process the glass.
The alternative to glass is single-use recyclable plastic, again, not something we which to employ. We urge you to repurpose and reuse your glass jars for storing spices, home preserving etc wherever possible.
Our snacks come packaged in NatureFlex bags which are certified home compostable in 30 days and our sauce pots are all PLA bioplastic which are biodegradable and compostable in industrial facilities.
Our aim is to have 100% of our packaging free from plastics. That's the goal and we are doing a damn fine job to make it happen.
Your order will be delivered in a double-walled recycled cardboard box and contained within an insulated foil bag with gel pack. The cardboard box can be placed in your recycling bin, the foil bag is Red Cycle Approved and can be dropped off at your local Red Cycling depot.
The gel pack contents are fully nontoxic and biodegradable. Inside the gel packs is a drain-safe biodegradable gel. It is made of 97% water, and 3% Sodium Polyacrylate. They can be tipped down your sink or placed in your garden. The plastic wrapping can be rinsed and again are approved to be dropped off at your local Red Cycling depot along with your foil bag.
To reuse your gel pack, simply rinse the gel ice pack off and refreeze for use in a picnic bag, on the nextcamping or fishing trip or in a lunch box.
Freecycle: A global grassroots and entirely non-profit movement of people whoare giving (& getting) stuff for free in their own towns. It’s all about reuse andkeeping good stuff out of landfills. visit: http://www.freecycle.org
Donate: Contact your local food rescue charity – they will be glad to receive yourexcess gel ice packs to keep their food donations cool.
Presently there are no gel packs on the market that are not made from plastic liners and using dry ice is not a possibility for our service.
Yes, the foil bags are not an earth-friendly option however we've tried and tested every other eco-friendly box liner on the market and they simply do not perform including Sealed Air and Wool Cool. Unfortunately, Wool Cool is also not Vegan Friendly and based on survey results, would upset our Vegan family.
Please understand that due to COVID19, we are unable to collect, reuse, and repurpose cardboard boxes, foil bags or gel packs. The onus is on the individual to seek out repurposing or reusing options for the above of which there are many.
We're always on the lookout for new and improved, sustainable packaging options but the simple fact is, Australia is miles behind other countries when it comes to innovative new sustainable, eco-friendly packaging ideas.
Is everything Gluten Free?
Yes, everything we make in our kitchen is free from gluten, we do not use any gluten-containing products and we do not keep any gluten-containing products on site.
For Coeliacs - we do need to advise that our dry goods suppliers both manufacture and store gluten-containing products in their facilities. They use shared equipment which although is thoroughly cleaned between all production lines to actively minimise cross-contamination potential, cannot guarantee against cross contamination.
For this reason, we cannot guarantee that trace amounts of gluten will not be present in our food.
We feed many Coeliac's and to date have found that they have been able to eat with us comfortably and without issue however, this will depend entirely on the individuals level of sensitivity which is the sole responsibility of the individual ordering.
How much Organic ingredients do you you use?
100% of all our animal proteins are certified organic, grass fed, ethically produced and free range. We do not support factory farming practices.
Our seafood is not organic. Wild salmon is incredibly hard to source and the ridiculous food miles incurred when importing wild salmon from places like Canada, Norway or Scotland outweigh the health benefits. Not to mention the fact that nearly all wild salmon is imported frozen and just cannot be obtained fresh in the Southern Hemisphere. Ora King is the only sustainable salmon that is responsibly farmed and 100% free from hormones, antibiotics, GMO’s, BSE’s, processed without chemicals, kept in uncontaminated waters and humanely harvested. All feed used for their salmon is World Wildlife Fund certified and is fully traceable.
100% of our dry goods are certified organic. This includes items such as nuts, seeds, coconut milk/ flakes, cacao, spices, dried fruit etc.
80% of our fresh fruit and veg produce is either certified organic, pesticide free or in transition. Where organic is an available option to us, we always take it excepting when there are significant, unexpected price fluctuations that would severely impact profitability.
There are some ingredients that feature on the Clean Fifteen list such as Avocado's for example where organic isn't necessary as evidence shows they have extremely low chemical absorption levels. Items such as these will be conventionally sourced.
All 'Dirty Dozen' ingredients will be sourced organically or the next best option eg, pesticide free.
Are there any order discounts I can take advantage of?
Yes, we offer a $30 first order discount should you choose to accept it. This offer cannot be applied in conjunction with Gift Vouchers or any other Discount offer. Code: [ FIRST ]
Are these prices for one person?
YES is the short answer, prices are for one person. A single serving size is a matter of perception, don't be suckered into cheaper prices because you are doing yourself a major disservice and placing your health in the hands of marketing monsters. Most other meal companies are attempting to sell tiny meals of 350g and some even as low as 300g per serve. If you also look at the ingredients that make up these questionable serving sizes, I think you may ask yourself why you would pay hard earned money to ever put this in your mouth. Thats Cash AND Energy leaving your body at the same time...not the best health plan!!
My Goodness Organics aims for 420-450g per serve and the quality and calibre of ALL our ingredients are beyond what any other company will offer you. Thats up to 50% larger Dinners, easily enough for 2 children. Research your local restaurant prices, read testimonials you will find much value in what we offer...just ask our customers!
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Is there a Minimum order required?
Yes, Minimum order amount is $90 (excluding delivery fee). Your cart will keep you informed on how much you have left to order to reach the minimum amount. Where applicable, Gift Voucher products added to your shopping cart are not included in the minimum order amount.
I Detest Coriander, Can You Remove It?
We understand that there is a percentage of the population who absolutely despise coriander and refer to it as the Devil's Herb. When it comes to coriander, we will always list fresh coriander as 'fresh coriander' in the ingredients lists. Some dishes will have the fresh coriander incorporated into the meal itself as a salsa for example, others will include it as a garnish. We cannot remove fresh coriander from your meals as we do not modify meals for individual needs. Where you see fresh coriander listed, the onus will be on you as to whether you wish to take the risk with ordering it.
How do I Sign Out of my account?
To Sign Out you just need to go to your Account page. The Sign Out link is located on the left side of the page (or in the drop down menu on Mobile devices).
What's the Nutritional breakdown of your meals?
We aren’t huge advocates for calorie counting but due to popular demand we have added detailed macro breakdown for each menu item under the ingredients list.
We believe that when one is fuelling their body with nothing but whole foods, calorie restriction or counting isn't needed. Nutritional density is our focus in order to reduce systemic inflammation, promote healing of the gut and long term health and wellbeing.
For those wanting a broader calorie estimate, a day in the life of MGO (3 meals a day) will fall between 1500-1800 depending on the meals you have chosen and dietary preference. A standard calorie count for our meals will be between 300-550.
We do not do very low calorie meals as we have a strong emphasis on ensuring plenty of HEALTHY fats are consumed daily.
Our dinner meals will average between 400-430g.
The overall macro breakdown guideline we aim for all of our meals is as follows-
Fat- 50%, Protein- 30%, Carbs- 20%
By weight, it is 65% plants and 35% animal foods (depending on your dietary preference). Most of the carb content in our food derives from ‘safe starches’ such as starchy vegetables, small amounts of quinoa, wild rice, millet and a small amount of fruit.
We choose to keep the carbohydrate content low rather than fat as we believe carb’s to be a far bigger contributor to weight problems, blood sugar issues and general health concerns.
Lots of veggies and fibre, plenty of good quality fats and probiotic rich foods with adequate protein to balance the hormones, encourage ketosis, raise your metabolism and keep you full.
With overall wellbeing comes effortless weight management. This is our food philosophy.
For more health and wellbeing information, please head on over to our Blog pages.
Do I need to be home to receive my Delivery?
You don’t need to be home as long as you have a safe and practical place for your Driver to leave the order. Your order will be delivered in a foam cooler to ensure the contents remain fresh for your return. Be aware though, it is not a fridge and there may be some frozen items inside that would not enjoy a balmy arvo in the sun as much as the rest of us do, so if you’re not going to be home for a while or don’t wish for the delivery to be left or exposed then please arrange for someone to come and collect it. Less than an hour unattended is advised, during the chill of winter your buffer is considerably better. If you are not sure if you will be home it is best to leave a clear and concise note for your delivery driver when placing your order just in case. Our drivers WILL NOT deliver to an alternative address just because you are busy doing something else....I guarantee you they are even busier delivering everyone else's order who are waiting at home for them or have made prior alternative arrangements. (Note: If you live in a Secure Apartment or similar and there is nowhere safe to leave your order then you must be home to collect OR provide a key or code access for delivery). If you are unsure, then please use our Get in Touch page, we will be more than happy to try work out a solution with you).
What is the Cut-Off time for orders?
The Cut-Off time for Orders is strictly 10:00am Wednesdays prior to next Saturday delivery. For the moment, we cannot always accommodate late orders so it is important to set yourself reminders. By default, we have set up an email reminder for you to order 24 hours prior to the cut off time. You an easily mange this reminder from your Account page by turning it ON or OFF as you need it.
Can I alter the day of delivery?
Unfortunately, the delivery days and times are non-negotiable. All our meals are prepared fresh just prior to Saturday afternoon deliveries. When placing orders, you can select Delivery Saturdays up to 5 weeks in advance if you wish to be super organised. Using the 'Re-order' links in your Account order history and on your previous order receipts is very quick and easy way to get a new order going.